Denise has established the return policy in accordance with the Law of the People’s Republic of China on the Protection of Consumer Rights and the relevant national regulations.

General Principles
Denise will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Merchandise returned to Denise will be processed within 7 business days of receipt.
Return merchandise must be applied within 3 days from the date of receipt and delivered within 24 hours after application.

Return not accepted
Conditions that return and exchanges will not be accepted:
1. Merchandise that was not sold by Denise.
2. Merchandise that has been worn, used, altered or damaged will not be accepted.
3. Quality problems due to abnormal use, storage and maintenance.
4. Made to Order items.
5. Return directly without contacting Denise Customer Service Centre to register the return request.
6. Freight collect parcel.

Return Process
1. Contact your consultant or call 400-862-0070 for your request.
2. Match the conditions with the return policy.
3. Return merchandise in its original conditions with a note of the order number, your contact information and the reason of return.
4. Offer the courier number of returned merchandise to Customer Service Centre.
5. Merchandise returned to Denise will be processed within 7 business days of receipt.
6. Customer Service Centre will contact you to collect your payment information, and refund will arrive at the appointed account within 15 business days.